Warranty

How long is warranty?

Chichse warrants to the original consumer that its products will be free from defects in workmanship and materials.
The warranty period begins on the date of purchase by the original consumer purchaser, We offer a lifetime guarantee from the date of delivery which covers structural manufacturing defects.

During the warranty period:Upon receiving the product, we will carry out repairs within 7 working days. We will bear the shipping costs.

What is not covered?

Wear & tear
Misuse (accidental or deliberate)
Failure to maintain
Commercial or institutional use
A product that has been assembled or stored incorrectly (e.g. in an area of damp or direct sunlight)
Any item where an alteration has been carried out
Clearance and/or display products
Failure to follow the terms of these guarantees
Please note: these guarantees do not affect your legal rights

How do I make a claim?

1. For any assistance with the product, please contact us by email from Mon-Fri 9:00-18:00, PST: support@chichse.com.
2. For any warranty claim, please provide the following relevant information and send it to our email (support@chichse.com), we will contact you immediately after receiving the email.
Information to be provided:
(1.) Your first and last name
(2.) Your order number
(3.) The item number of the product
(4.) Your shipping address
(5.)Photos/video of the issue
(6.) Your problem description

Does my warranty cover Accessories?

Our warranty covers accessories

If you have any questions about our warranty policy, you can contact us through the following ways:

Email: support@chichse.com
Phone: +86 18782937520
Address: 518, Building C, Hongsheng Center Project, No. 13 Gaoxin Avenue, Shangjie Town, Minhou County, Fujian Province

Mon-Fri 9:00-18:00, PST