Returns

How do I return an item?

Within 100 days of your purchase, visit our self-service returns center to initiate and complete your return. You'll need your order number and the email address used to place your order.

If you’ve already assembled your product, no longer have the shipping/packing materials, or it came damaged/defective, reach out to our Customer Happiness Team and we’ll look into other options for you.

If you purchased ChicHse products through one of our retail partners, the return process is a little different than our site. To initiate a return, contact the retailer you purchased from directly and they will walk you through the process.

Do you offer free returns?

Yes, we offer free returns for all orders placed on chichse.com that are within the 100-day return period.

How long is your return window?

We understand that sometimes when you bring a piece of furniture home, it doesn't fit with your decor just right. This is why we offer a 100-day return window. 

If you purchased ChicHse products through one of our retail partners, the return process is a little different than our site and your return window may vary.

When will I receive a refund for my return?

We will process your refund when your return has been received at our warehouse. This is typically within 5-7 business days of handing the return over to the carrier.

Do you offer exchanges?

If you don’t love your product and are considering something different, please reach out to our Customer Happiness Team and we’ll be happy to see how we can help.