Order Help

If you ordered more than one item, your order has likely been sent in more than one shipment. Occasionally, shipments from orders with more than one item are delivered at different times if they are sorted separately by the delivery carrier.  Most separated orders will be delivered within 3-7 working days of each other.

If it has been more than 7 working days and youve still not received all items on your order, please contact our Customer Happiness Team and well be happy to help.

Can I cancel my order?

Our team works to ship orders as quickly as possible, which means we may not be able to cancel your order before it is labeled for shipment. If a cancellation is not possible, you may be able to take advantage of our easy returns process.

If you'd like to cancel your order, please contact us via email, phone, or chat as soon as possible and we'll try our best to accommodate your request.

Has my order been shipped?

Once your order has shipped, you will receive an email witha. tracking number to track your package from our warehouse directly to your door. You can check the status of your current or previous orders at any time on your Order History page in your account.

Don't have an account yet? Create one here using the email address you used to place your order.

My tracking says delivered, but I haven't received my order.

Occasionally, carriers may scan your shipment as delivered, but nothing has actually arrived at your home. Here are the steps to take if this happens: Confirm that the shipping address entered at checkout is correct. You can view this on your order confirmation email or on your order status page.

Check all exterior doors and other locations where the package could be, including porches, patios, garage, and any area out of potential weather hazards.

If you live in an apartment, check with your front desk attendant, building security, and mailroom.

Check with neighbors around your residence. Sometimes carriers will drop the package off close by mistakenly. Check with anyone who might have retrieved the package.

Allow 3-7 working days for the order to arrive. Sometimes orders are prematurely scanned as delivered and will generally show up within the next couple of days.

Contact the carrier who is delivering the package. Your package may be held at the carrier's hub. If it has been more than 10 working days since your tracking information says your order was delivered and youve not been able to locate your package, please contact our Customer Happiness Team so that we can assist you.

 

How do I track my order?

Once your order has shipped, you will receive an email with a tracking number to track your package from our warehouse directly to your door. You can also find your tracking info on your Order History page in your account.

Don't have an account yet? Create one here using the email address you used to place your order.

If youre unable to locate your tracking information, please contact our Customer Happiness Team and well help you out.

 

Can I add, remove, or change items to my order?

At this time, were unable to adjust any items on your order after it is placed. We may be able to cancel your order instead so that you can place a new order with the desired items. See more about canceling your order here.

Can I change the shipping address on my order?

Our shipping process is designed to get orders to our customers as quickly as possible. This means we may not be able to update shipping addresses before packages are processed. Once a package is shipped, the shipping address cannot be changed.

In these cases, FedEx provides a free and easy way to stop your package from being delivered to the original address and to be held for pickup at a secure location. You can learn more about this service from FedEx here.

 

My tracking shows label creation, but no updates.

You may not see any updates on the tracking number for 24-48 hours. This is normal and you'll begin to see updates once the label is scanned by the carrier.

On rare occasions, the carrier may miss a tracking scan for a package. When this happens, the tracking may not show any updates for 1-2 working days and then will suddenly be out for delivery.

If 10 working days have passed and your tracking information has still not been updated, this could mean your order is lost. Please contact our Customer Happiness Team for help

 

Can you hold my order and ship at a date in the future?

At this time, we cannot hold your order. It will ship from our warehouse within 1-2 business days after it is placed. If you need your order to arrive at a date in the future, we recommend that you wait to place the order until youre sure you can receive it.

 

Can I change the billing address on my order?

Were not able to change the billing address on your order after it is placed. This is a payment security measure enforced by our payment processor.

At checkout, the billing address is verified and must the billing address on file for the payment method used. We cannot change the billing address after this verification is completed.